Frequently asked

Yes, every order. Parcels go out in plain, unbranded packaging with nothing on the outside that says what is inside or who it is from. There is no logo, no product name and no description on the label.

A neutral trading name that does not describe what you bought. The exact wording is shown to you at checkout and is repeated on your order confirmation, so you know what to look for before it appears.

No. You can check out as a guest and you will get a tracking link by email. If you would like an account afterwards you can create one from your order confirmation, and that order joins it.

Yes. Every price on the site is in Australian dollars and includes GST. Your tax invoice is attached to your order confirmation as a PDF and is also on your order page.

Delivery is charged at checkout and you see the amount before you pay. Orders over 99 dollars are delivered free.

Across Australia. We send from Adelaide. We do not deliver overseas at the moment.

We pack orders quickly and the rest is up to the carrier. You get an email when your order is on its way, with a tracking number when the service we used provides one.

It means the material touching you is non porous and does not leach: body safe silicone, borosilicate glass, stainless steel or ABS. Body safe silicone is non porous, phthalate free and easy to clean with warm water and a mild unscented soap. Non porous matters because a porous material cannot be fully cleaned. Where a material matters we name it on the product page, and a description that will not name one is usually hiding it.

We do not sell personal information and we do not disclose it for anybody else's marketing. Marketing email goes only to people who asked for it and every one has an unsubscribe link that works without signing in. Our privacy policy sets out the detail.

Not at the moment. We are an online shop and we pack and send from Adelaide, South Australia.

Unopened items in their original sealed packaging can be returned within 30 days. For hygiene and safety we cannot accept an intimate product back once the seal is opened, unless it is faulty. Return postage is at your cost unless the item was faulty or we sent the wrong thing.

Tell us and we will make it right. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law: you are entitled to a replacement or refund for a major failure, and to a repair or replacement otherwise. The hygiene rule above does not affect that. Please do not throw a faulty item away before you contact us.

Your confirmation email has a link to your order page that works without an account. When the parcel is sent we email you again with the tracking number if the service carries one.

Follow the instructions that came with the product. As a rule, warm water and a mild unscented soap suits silicone, glass and steel; let things dry fully and store them apart from each other rather than in a drawer where they touch. Do not boil or put anything in a dishwasher unless the maker says you can.

Water based lubricant is safe with everything we sell. Silicone based lubricant can degrade a silicone surface over time, so keep the two apart unless the maker says otherwise. Oil based lubricant damages latex condoms.

Rechargeable products come with a cable and the product page says how they charge. Charge fully before first use and do not leave something on charge indefinitely.

Manufacturer warranties vary by product and are stated on the product page where the maker offers one. Separately, and regardless of any warranty, your rights under the Australian Consumer Law always apply.

Yes. Gift cards are delivered by email and can be sent to you or straight to the person receiving it. Nothing about the email describes what the shop sells.

Every marketing email has an unsubscribe link at the bottom. It works immediately and you do not need to sign in or explain yourself. Order confirmations and delivery notices are not marketing and will still arrive.

Write to us through the contact page. A real person in Adelaide reads every message and answers within one business day. Nothing you write is used for marketing.