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We answer every message ourselves.
Anything you send here goes straight to the shop, not to an agency and not to a queue somewhere else. Nothing you write is used for marketing.
If your question is about an order, the order number makes it much faster to answer. If it is about a product, tell us what you are trying to work out rather than only which one you are looking at, because quite often the answer is a different product.
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Only your email address is required. Everything else helps us answer properly.
We answer within one business day, Adelaide time. Replies come from a neutral sender name.

