Returns
Returns
What can come back, and what to do if something is wrong.
This page explains our returns policy in plain words. The full policy is in our terms of use.
Unopened items
Unopened items in their original sealed packaging can be returned within 30 days.
Return postage is at your cost, unless the item was faulty or we sent the wrong thing.
Opened intimate products
For reasons of hygiene and safety, we cannot accept the return of an intimate product once its sealed packaging has been opened, unless the product is faulty.
If something is wrong
If a product is faulty, damaged in transit, or is not what you ordered, tell us and we will make it right under the Australian Consumer Law.
Please do not throw it away before you contact us.
Your rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or a refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.
Nothing on this page limits those rights.
Getting in touch
Write to us through our contact page and a real person will answer.
